Privacy Policy

This website is operated by TUC. For data-protection purposes, the controller is TUC Global Limited.

Privacy requests and privacy complaints may be submitted through the website's Contact page.

The Contact page collects:

• Name
• Email
• Company, when supplied
• Country / Region, when supplied
• Message / Project Description

If you use the Project Advisor, we collect the information you choose to provide through it.

The website and its providers may process a small amount of technical information needed to host, operate, secure and protect the website and enquiry channels.

This website is intended for business and professional contacts and is not directed to children. TUC does not knowingly seek children's personal information through its business enquiry channels.

Do not submit patient information, medical records, treatment details or other sensitive health information through the Contact or Project Advisor enquiry channels.

We use information only as needed to:

• Receive, review and understand enquiries
• Reply by email
• Discuss products, projects and business opportunities
• Maintain necessary business correspondence
• Operate and protect the website
• Comply with applicable legal obligations where necessary

For ordinary B2B enquiries, the primary lawful basis is TUC's legitimate interest in receiving, reviewing and responding to enquiries and communicating with prospective and existing business contacts.

Where genuinely applicable, processing may also be necessary to take steps requested before entering into a contract. Processing may be necessary to comply with a legal obligation when handling a privacy request or meeting another statutory requirement.

TUC uses service providers where needed for website hosting and infrastructure, transactional email delivery, business email services, and necessary security and infrastructure. These providers process information for their relevant service role and under applicable contractual arrangements.

Resend is the selected transactional email provider. Website enquiry information may be processed through its service to deliver enquiries to TUC, including processing in the United States. TUC may use business email service providers to receive, store and respond to business correspondence.

Some providers may process information outside your country, including in the United States. Where applicable law requires safeguards for international transfers, TUC and its providers use applicable contractual or recognized transfer mechanisms.

• Ordinary enquiries that do not become an active business relationship are kept for up to 24 months after the last meaningful contact.
• Correspondence for active business relationships may be kept longer where reasonably necessary for the ongoing relationship, contractual records, accounting or legal obligations, claims or disputes.
• Privacy requests and privacy complaints are kept for up to 3 years after closure.

Depending on applicable law and the circumstances, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Request restriction
• Object to certain processing
• Request portability where applicable
• Complain about how information is handled

These rights may be subject to legal conditions and exceptions.

To make a privacy-rights request, use the Contact page and begin the Message with Privacy Request.

To make a privacy complaint, use the Contact page and begin the Message with Privacy Complaint.

Where UK requirements apply, TUC will acknowledge a privacy complaint within 30 days and will review and respond without undue delay.

You may also complain to the relevant data protection authority where applicable. UK visitors may contact the Information Commissioner's Office (ICO).

The website does not currently use advertising or profiling technologies. Necessary hosting, operational and security technologies may be used to operate and protect it.

TUC uses reasonable technical and organizational measures appropriate to the website and the information handled. No method of transmission or storage can be guaranteed to be completely secure.

TUC does not sell personal information submitted through website enquiry channels. TUC does not use enquiry information for behavioural advertising or automated lead profiling.