Support
Explore technical support, service and parts information. Approved partners can access private product documents, updates and service information through the Partner Portal.
Technical Support
Support should not end when the product ships. We help partners with technical questions, documentation, product-use guidance and training materials, compatibility support and future product updates.
Contact TUCRemote Technical Review
Troubleshooting Guidance
Documentation & Updates
Repair & Replacement Support
Service & Parts
When something needs attention, the goal is to solve it practically. We support local repair where possible, provide replacement parts and help partners plan future upgrades without making the product harder to maintain.
Remote Diagnosis & Repair Guidance
Replacement Parts Support
Warranty / Non-Warranty Assessment
Long-Term Parts Availability
Fix locally whenever practical.
Warranty coverage is defined by product type, component and intended use.
For approved partners
Partner Portal
The TUC Partner Portal connects the factory, TUC and approved partners through one shared order and quality workflow.
Factory QC Visibility
Approved partners can follow factory quality records and relevant order updates as the project progresses.
Order Progress
Factory, TUC and partner follow the same order workflow, reducing reliance on separate spreadsheets, screenshots and messages.
Product Traceability
Individual products and serial numbers stay connected with order, QC and shipment records.
Private Partner Information
Approved documents, updates and service information remain available through controlled partner access.